Can an individual purchase your products for personal use?
Our online store is for both veterinarians and individuals . Pricing for all of our products is listed here.
My pet accidentally swallowed some of your product, what should I do?
For most products, we recommend encouraging your pet to drink plenty of water. Do not induce vomiting. Contact your local veterinarian if any symptoms occur. If your pet has ingested one of our Chlorhexidine products or our Ear Mite Treatment, please call your local Poison Control at 1 (800) 222-1222. Have the product container available.
Do you sell your products through any distributors?
We currently sell our products through Northeast Veterinary Supply Company, KV Vet Supply and MWI.
Do you ship outside the continental US?
At this time, we are only able to ship our products domestically. There are different shipping rates for locations outside the continental US, so please place an order over the phone. You may purchase our products if you live internationally, but ADL will not be responsible for shipment, taxes, or tariffs. International buyers must have a courier pick up products from our warehouse and handle all shipping procedures themselves.
What do you charge for shipping?
Our shipping prices are as follows.
Shipping Terms for Continental US:
$9.80 for orders < $100
$18.75 for orders $300-399
$12.60 for orders $100-199
$22.75 for orders $400-499
$15.80 for orders $200-299
FREE for orders > $500
Shipping Terms for Continental US:
$9.80 for orders < $100
$18.75 for orders $300-399
$12.60 for orders $100-199
$22.75 for orders $400-499
$15.80 for orders $200-299
FREE for orders > $500
I don't remember when I bought this product, how do I know if it is still good?
All ADL products should come with a 5-digit number stamped on the bottom that indicates when the product was manufactured. All products have a shelf life of two years. Products are not harmful to use after expiration dates, but product efficacy will decrease.
How To Determine Expiration Dates:
The first digit represents the year and the following two digits represent the month in which the product was made. So an item with the above number would have an expiration date 2 years from March 2011.
How To Determine Expiration Dates:
The first digit represents the year and the following two digits represent the month in which the product was made. So an item with the above number would have an expiration date 2 years from March 2011.
